Ordering, Payment & Returns

Ordering & Payment

Ordering is simple and all transactions are handled with industry-standard SSL encryption and confidentiality.

At any time, you can click the "Shopping Bag" button to revise quantities or remove items from your cart. When finished shopping, click the "Check Out" button on your order page. You will then proceed to a secure page where you will be requested to type in your name, address, and billing information. If you have a coupon, enter the coupon code in the coupon/promotion box near the bottom of the page. Only one coupon code can be applied per order.

We accept Visa, MasterCard, Discover and PayPal. We do not accept personal checks, money orders or cashiers checks. We also do not ship COD.

If you use a credit card, the billing address you enter into your shopping cart must match billing address shown on your credit card statement. If this does not match, your order will be delayed until we can contact you and obtain the correct address.

  • VISA
  • Master Card
  • PayPal

If you prefer, you can also call in your order directly to us at (952) 938-2324. We are open from 8:00am to 5:00pm, CST.

Returns

If for any reason you are not 100% satisfied with your order, you may return most items for a full refund of the original price paid, less shipping. Returns will be accepted for items purchased in the last 100 days and need to be in their original condition and packaging. Please include your original invoice with any return. If you are returning an item because of a mistake we made, we will gladly refund your return postage as well.

Please send returns in their original packaging along with the invoice to:

Goody Beads
15105 Minnetonka Industrial Road
Suite 111
Minnetonka, MN 55345
Phone: (952) 938-2324

For you own protection we recommend you send your returns in a strong cardboard box or bubble-padded envelope. We also suggest that you insure your package. We are not responsible for product returns that arrive to us damaged, and thus cannot credit you for these items. Items returned in a standard unpadded envelope are almost certain to be damaged by the postal service.

Please note that we DO NOT accept returns on the following items:

  • Special orders
  • Products that were originally purchased on clearance
  • Strands or pre-packed items that have been broken up, unsealed or otherwise altered, including wire and stringing materials that have been unspooled
  • Sold by the foot items in lengths under three feet
  • GoodyBeads.com Gift Cards
  • Bead Kits
  • Metal Stamps/Stamp Kits
  • Books/Pamphlets

Returns that total $100 or more

If you would like to make a return that has a value of $100 or more, you will need to first contact our customer service department for a Return Authorization number.

Returns sent in after 100 days

Returns received after 100 days of original receipt are not accepted, and we cannot therefore offer any sort of credit.

Damaged, Defective or Incorrect Items

We have a warehouse full of wonderful workers, but sometimes we make mistakes. And sometimes things arrive broken. When that happens, we will gladly refund your money or send you a replacement part, whichever you would like. These damaged/defective/incorrect items will be accepted for up to 30 days after purchase.

Please contact our Customer Service Department first to discuss whether you would like a replacement or a refund.

If you will be sending us back some product remember to include your original receipt . You can then mail it to us at:
Goody Beads
15105 Minnetonka Industrial Road
Suite 111
Minnetonka, MN 55345
Phone: (952) 938-2324

Our Guarantee

We want you to be 100% satisfied. In fact, your satisfaction is our #1 priority. And we'll give you 100 days just to be sure.

If for any reason you are not 100% satisfied, you may return any item you purchased from us within the first 100 days as long as it is in its original form and packaging. And we will give you our GoodyBeads 100-day, 100% Guarantee of a 100% Refund (less shipping fees if applicable).

100% Guarantee Seal

Shop with confidence. Goody for you!

GoodyBeads is not responsible for any typographical errors. Additionally, prices are subject to change without notice.

Other Websites

GoodyBeads is not responsible for the actions of third parties that may link to us or make reference to our brand name. This includes, but is not limited to, sites that may re-publish coupons that they have seen on our web site or in other marketing materials. These coupons will be honored only to the extent that the terms, conditions, and expiration dates are stated accurately.